Personal Lines Account Manager

Company: Gpac
Location: Franklin Lakes
Posted on: July 1, 2025

Job Description:

Gpac, a placement and recruiting firm with over 30 years of professional matchmaking, is pleased to partner with a local leader in the insurance industry to identify a Personal Lines CSR! There is an immediate need in their Personal Lines Department, for a skilled CSR or Account Manager to make an immediate impact. This company understands that in order to have happy customers and a successful business, they must ensure that their employees are thriving! With that in mind they provide comprehensive benefits that includes tuition assistance. Key Responsibilities: Client Relationship Management: Serve as the primary point of contact for personal lines clients, responding to inquiries, addressing concerns, and maintaining strong, ongoing relationships to ensure client satisfaction and retention. Policy Servicing: Process policy changes, endorsements, renewals, cancellations, and reinstatements accurately and efficiently, ensuring compliance with underwriting guidelines and carrier requirements. Quoting and Sales Support: Assist clients with obtaining quotes for new policies or coverage changes, explain coverage options, and support producers or agents in closing sales. Documentation and Record Keeping: Maintain accurate and up-to-date client records in the agency management system, including documentation of communications, policy details, and service activities. Claims Assistance: Guide clients through the claims process by providing initial support, submitting claims to carriers, and following up to ensure timely resolution and communication. Manage a portfolio of personal lines insurance accounts, delivering top-notch service to clients. Assess clients' insurance needs, recommend appropriate coverage options, and prepare quotes. Qualifications: Experience: Minimum of 3 years Personal Lines insurance. Licensing: Active Property & Casualty license ideal, but not required Collaborative: A team player who thrives in a collaborative environment and supports the success of others. Problem Solver : Quick-thinking, solution-oriented, and customer-focused. Driven and Self-Motivated: Goal-oriented with a passion for success and personal accountability. All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.

Keywords: Gpac, Plainfield , Personal Lines Account Manager, Sales , Franklin Lakes, New Jersey