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Iron Mountain: Mortgage Solution Manager

Company: Iron Mountain
Location: Plainfield
Posted on: August 3, 2020

Job Description:

Job DescriptionAt Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn't just embrace what's exceptional. It creates exceptional. Primary Responsibilities: Operational Excellence, Standards & Compliance Accuratelyprocess financial data and employee information. Build internal and external relationships through exceptional problem solving, ownership and follow through including vendor management. Establish and consistently meet/exceed customer/department service levels and objectives. Ensure prompt and accurate completion of all service requests by customers. Research and resolve service issues and implement long term solutions. Review and audit operations in order to understand and communicate results including productivity, service and quality targets. Drive margin by controlling costs. Analyze the entire operations in order to achieve maximum efficiency and quality service including productivity targets. Analyze entire operation in order to achieve maximum efficiency and quality service including internal partnership and vendor management. Recommend solutions and changes for improving operational excellence and innovation. Monitor metrics and customer reporting daily, while communicating and directing the team to meet service levels. Teaming/TCS Consistently meet/exceed customer service level standards and act as the " Voice of the employee" . Model exemplary customer service behaviors. Meet with your department daily to review service levels/performance and obtain feedback. Participate in facility tours. Human Resources/Workforce Leadership Manage department performance through motivation, monitoring and coaching. Communicate effectively with employees regarding changes which affect employees. Interview, select and maintain an effective work force. Meet individually with employees to jointly develop and agree upon written goals and objectives, conduct OJT's, determine future training needs, performance management and career development plans. Develop and record individual performance goals and objectives with General Manager. Meet/exceed individual performance goals and objectives. Safety & Security Ensure compliance with Federal, State/Provincial and local laws, as well as, Iron Mountain policies and procedures. Take active role in Facilities Self Audit program. Perform other duties as assigned. #EG Category: Operations Group Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE Requisition: J0020041

Keywords: Iron Mountain, Plainfield , Iron Mountain: Mortgage Solution Manager, Other , Plainfield, New Jersey

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