AVP, NA HR Operations
Company: Chubb
Location: Philadelphia
Posted on: July 1, 2025
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Job Description:
About the Role: The AVP NA Operations leads a team of 4 and
plays a critical role in ensuring that NA HR Operations are
efficient, effective and aligned with global HR and NA business
strategies. This role will collaborate with various stakeholders to
implement best practices and drive process improvements leveraging
MyHR (Oracle HCM). This role provides ongoing support for North
America users of the MyHR (Oracle HCM) system. You will be part of
a collaborative learning culture that values teamwork and
recognizes excellence. This position offers the opportunity to
problem-solve, present innovative ideas, streamline processes, and
analyze data to ensure a positive and effective end-user
experience. Key Responsibilities: Provide strong leadership to the
team and foster their development by ensuring ongoing learning
opportunities, challenging tasks, cross-training, and daily
support. Provide day-to-day production support for MyHR users
across all modules, including responding to inquiries, researching
and resolving data and system-related issues, and recommending
process improvements. Collaborate with HR Business Partners and
MyHR Product Owners to maintain data integrity and promptly resolve
data inaccuracies. Assist in reviewing and testing quarterly system
upgrades, new functionalities, patches, and enhancements;
communicate effectively with clients regarding system improvements
and fixes. Lead/manage the Oracle Absence/Time and Labor product by
collaborating with internal stakeholders, including payroll and HR
teams, to ensure accurate tracking of employee time and attendance
while optimizing system functionality to meet organization needs
and compliance requirements. Follow internal IT and HCM change
management processes to gather requirements, discuss potential
solutions, execute tests, and validate changes before deployment.
Maintain knowledge of available reports and assist clients in
gathering requirements for new report creation as needed. Ensure
compliance with HR standards for transactions and data maintenance
by following established processes and procedures. Adhere to data
security guidelines to ensure appropriate data access and
formatting. Perform end to end activities for new projects and
interfaces such as collecting requirements, creating
specifications, collaborating closely with HR IT on testing and
deployment. Adapt MyHR global communications, training artifacts
and knowledge articles for needs of North America. Lead creation of
support materials and training content working closely with Change
and Knowledge management team; assist in updating materials for HR,
Manager, and Employee users, and provide ad-hoc and refresher
training sessions as needed. Undertake special projects, including
supporting HR Systems Audit functions and Vendor Management. Act as
Tier II customer support for employee and HR inquiries received
through the HR Services Portal. Qualifications: 5 – 10 years of
experience working with HR systems and HR data. Experience with
Oracle HCM is preferred. Understanding of HR systems design,
structure, functions, and processes. Proficiency in Microsoft
Excel, Word, and PowerPoint. Strong organizational and
interpersonal skills, both written and verbal. Excellent analytical
and problem-solving skills, with a keen attention to detail. Strong
customer service orientation. Ability to work independently and
collaboratively within a team. Commitment to maintaining the
highest degree of integrity and confidentiality regarding employee
data. Exceptional time management skills and the ability to manage
multiple tasks and projects effectively. Prior managerial
experience is highly preferred. Highly motivated and driven
individual. Chubb is a world leader in insurance. With operations
in 54 countries, Chubb provides commercial and personal property
and casualty insurance, personal accident and supplemental health
insurance, reinsurance, and life insurance to a diverse group of
clients. The company is distinguished by its extensive product and
service offerings, broad distribution capabilities, exceptional
financial strength, underwriting excellence, superior claims
handling expertise and local operations globally. At Chubb, we are
committed to equal employment opportunity and compliance with all
laws and regulations pertaining to it. Our policy is to provide
employment, training, compensation, promotion, and other conditions
or opportunities of employment, without regard to race, color,
religious creed, sex, gender, gender identity, gender expression,
sexual orientation, marital status, national origin, ancestry,
mental and physical disability, medical condition, genetic
information, military and veteran status, age, and pregnancy or any
other characteristic protected by law. Performance and
qualifications are the only basis upon which we hire, assign,
promote, compensate, develop and retain employees. Chubb prohibits
all unlawful discrimination, harassment and retaliation against any
individual who reports discrimination or harassment.
Keywords: Chubb, Plainfield , AVP, NA HR Operations, Human Resources , Philadelphia, New Jersey
